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Current Status

For real-time status updates, visit status.datarm.com

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Service Status

API Services

Operational 99.98% uptime

Web Dashboard

Operational 99.99% uptime

Data Processing

Operational 99.95% uptime

Integrations

Operational 99.97% uptime

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Service Level Agreement (SLA)

AVA Cloud offers the following SLA:
  • Standard: 99.5% uptime
  • Professional: 99.9% uptime
  • Enterprise: 99.95% uptime

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Maintenance Windows

Scheduled maintenance occurs:
  • Date: First Sunday of each month
  • Time: 2:00 AM - 4:00 AM EST
  • Duration: Up to 2 hours
  • Notice: 7 days advance notice

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Incident History

View past incidents and resolutions at status.datarm.com/history

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Status Notifications

Subscribe to status updates:
  • Email: Subscribe at status.datarm.com
  • Slack: Add status bot to your workspace
  • Webhook: Configure webhook notifications
  • RSS: status.datarm.com/rss

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Incident Response

In case of an incident:
1

Detection

Automated monitoring detects issue
2

Notification

Status page updated, subscribers notified
3

Investigation

Engineering team investigates root cause
4

Resolution

Issue resolved and verified
5

Post-Mortem

Detailed report published within 48 hours

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Contact

For status inquiries:

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Next Steps

Contact Support

Get help from support team

FAQ

Common questions