Get Help with AVA
Need technical support? Email us at avasupport@datarm.ai - our team typically responds within 4 business hours.
Support Channels
Email Support
avasupport@datarm.aiResponse within 4 business hours
Request a Demo
Contact SalesFor new customers and demos
Before Contacting Support
Please have the following information ready:1
Organization Details
Your organization name and AVA instance URL
2
Issue Description
Clear description of the problem
3
Steps to Reproduce
What actions led to the issue
4
Error Messages
Any error messages or screenshots
5
System Information
Browser version, OS, etc.
Issue Severity Levels
- P0 - Critical: System down, data loss, security breach
- P1 - High: Major functionality broken, significant impact
- P2 - Medium: Feature not working as expected, moderate impact
- P3 - Low: Minor issue, cosmetic problem, question
Additional Resources
FAQ
Common questions and answers
System Status
Current system status
Documentation
Complete documentation
API Reference
API documentation
What to Include in Your Support Request
To help us assist you quickly, please include:- Organization name and AVA instance URL
- Clear description of the issue
- Steps to reproduce the problem
- Any error messages or screenshots
- Browser and OS information (if relevant)