> ## Documentation Index
> Fetch the complete documentation index at: https://docs.datarm.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the AVA support team

## Get Help with AVA

<Info>
  **Need technical support?** Email us at [avasupport@datarm.ai](mailto:avasupport@datarm.ai) - our team typically responds within 4 business hours.
</Info>

## Support Channels

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope">
    **[avasupport@datarm.ai](mailto:avasupport@datarm.ai)**

    Response within 4 business hours
  </Card>

  <Card title="Request a Demo" icon="calendar">
    **[Contact Sales](https://datarm.ai/contact)**

    For new customers and demos
  </Card>
</CardGroup>

## Before Contacting Support

Please have the following information ready:

<Steps>
  <Step title="Organization Details">
    Your organization name and AVA instance URL
  </Step>

  <Step title="Issue Description">
    Clear description of the problem
  </Step>

  <Step title="Steps to Reproduce">
    What actions led to the issue
  </Step>

  <Step title="Error Messages">
    Any error messages or screenshots
  </Step>

  <Step title="System Information">
    Browser version, OS, etc.
  </Step>
</Steps>

## Issue Severity Levels

* **P0 - Critical**: System down, data loss, security breach
* **P1 - High**: Major functionality broken, significant impact
* **P2 - Medium**: Feature not working as expected, moderate impact
* **P3 - Low**: Minor issue, cosmetic problem, question

## Additional Resources

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/support/faq">
    Common questions and answers
  </Card>

  <Card title="System Status" icon="signal" href="/support/status">
    Current system status
  </Card>

  <Card title="Documentation" icon="book" href="/introduction">
    Complete documentation
  </Card>

  <Card title="API Reference" icon="code" href="/api-reference/introduction">
    API documentation
  </Card>
</CardGroup>

## What to Include in Your Support Request

To help us assist you quickly, please include:

* Organization name and AVA instance URL
* Clear description of the issue
* Steps to reproduce the problem
* Any error messages or screenshots
* Browser and OS information (if relevant)

## Looking for Something Else?

<CardGroup cols={2}>
  <Card title="Request a Demo" icon="rocket" href="https://datarm.ai/contact">
    For new customers and product demonstrations
  </Card>

  <Card title="FAQ" icon="circle-question" href="/support/faq">
    Common questions and answers
  </Card>
</CardGroup>